The RELM Wireless Customer Service
& Technical Support Team
Experienced, specialized technicians and customer service professionals with a gift for translating “engineer-ese’ into English.

 

Many issues can be resolved in a short conversation with one of our Product Specialists.
Contact the team at (800) 422-6281 or by click here to contact via email

Office Hours: 8:00am to 5:00 pm Eastern Time

Factory Service Form   |   Factory Service Pricing    |    Warranty Statement

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Repair Policies

It is the practice and policy of the Service Department to restore repaired products to original factory specifications whenever possible. Warranty items will be repaired or replaced at the discretion of the Customer Service Department.

To obtain factory repair, pack the Product carefully and include the factory service form describing the specific defect that has caused you to return it. For your protection, it is advisable to insure the parcel against loss or damage. The Product (with evidence of original installation or purchase) should be shipped or delivered to:

 

RELM Wireless Corporation

Attention: Customer Service

7100 Technology Drive,

West Melbourne, Florida 32904

 
Most RELM Wireless Dealers are authorized Warranty Repair facilities.
Click Here for a list of recommended RELM Wireless repair centers
Click Here to find your closest Authorized dealer
Click Here to find Parts Distributors

 
BK Radio Warranty Identification   RELM Radio Warranty Identification
The serial numbers of BK Radio portable and mobile radios include a date code that can be used to determine warranty coverage. The first two digits indicate the year of production, the second two digits indicate the month of production with the remaining digits being the inventory control number Warranty coverage for RELM and RELM/BK products are based on purchase date. Proof of purchase may be required for warranty repair.

Contact Customer Service for information on your radio's warranty status.
Example: 0921123
09 = year    21 = week    123 = control number
This radio is under warranty until May of 2011.